Frequently Asked Questions

Question: I placed a bin pick up how do I know when it will be ready?
Answer: Once you have placed your order you will automatically receive a email stating time frame when your order will be in bin.

Question: Is your website up to date on products and inventory?
Answer: yes it is we try our best to update our website as needed.

Question: Which payment options do you have at the farm store?
Answer: Cash is preferred we can also process Interac. (Tap $100 max)

Question: Do you offer free shipping?
Answer: As a Ontario Beekeeper's offering pure products we don't have the profit margins to offer this level of service.

Question: How do you protect items for shipping?
Answer:  All items are shipped in a cardboard box and wrapped n biodegradable bubble wrapping for extra protection. 

Question: The packaging used to ship orders are they recyclable?
Answer: Yes the cardboard and plastic wrap can all be recycled. 

Question: I did not get tracking information on my order was my order shipped?
Answer: All Orders will get tracking information emailed automatically. If you don't see that email 10/10 times the email we sent you is in your junk mail. Please check your junk mail account.

Question: Are you open during bad weather?
Answer: During winter months its best to check website just before you make the drive. We would edit website if we are planning to be closed due to weather.

Question:  What are your up to date hours during Covid19?
Answer:  We are currently open 12-4pm Saturdays. or any weekdays for online orders for bin pick up.

Question: Do you offer swarm control services?
Answer:  We use to but not anymore. We are currently to tied up with our farm work. If you do need this service you can visit the Ontario website and search swarm removal services and find someone from the list who covers your area.

Question:  Do you sell hives? 
Answer:  No we do not offer hives for sale.

Question:  We have a special event coming up but would like to use our jars for gifts can we use these?
Answer: Yes if you have (New food grade jars) and would like to have them filled that is no problem .You would just pay for Honey used not packaging. 

Question: Can we return our empty used jars to be re filled and or refund?
Answer: No sorry we only used brand new food grade packaging.

Question:  What time frame is needed to pack special events orders?
Answer:  Generally if jars are in stock we can get to work on them asap.

Question:  Would you be able to print us custom labels?
Answer:  We do not offer this service. All our labels come from a label company.  We recommend having your labels printed at Staples this would be the cheapest options for small amount of labels.

​Question: Do you offer farm tours?
Answer:  We don't, it would be a great idea but the insurance and staffing etc would be to difficult for us to arrange at this time. 

Question: Does your honey crystallize?
​Answer: Yes all pure natural honey will crystallize.  Time frame of when it will is hard to answer depends how honey is stored, type of flowers collected from etc.

Question: I bought a jar of yours in 2019 and again in 2020  why does it have a slightly different colour and taste?
Answer: We have hives in different locations which means different types of flowers the bees have visited to collect therefor it will effect colour and taste slightly.